Question 1

What is SmartMQ?

Accepted Answer

SmartMQ is a field service management app built specifically for curtains, blinds, and window furnishings businesses. It replaces spreadsheets and paper-based workflows with a mobile-friendly system for managing leads, measure sheets, quotes, orders, and installations.

Question 2

How much does SmartMQ cost?

Accepted Answer

SmartMQ offers three plans: Starter at $49/month (1 branch, 50 active jobs), Pro at $99/month (3 branches, 200 jobs, SMS), and Enterprise at $179/month (unlimited branches and jobs). All plans include a 30-day free trial with no credit card required.

Question 3

Does SmartMQ work on mobile?

Accepted Answer

Yes. SmartMQ has native iOS and Android apps as well as a web app. Installers and sales reps can capture measure sheets, take photos, and update job status directly from the job site.

Question 4

Can SmartMQ generate quotes automatically?

Accepted Answer

Yes. SmartMQ generates professional PDF quotes from your product catalog and measure sheet data. Quotes can be emailed or texted to customers directly from the app and signed off digitally.

Question 5

Who is SmartMQ designed for?

Accepted Answer

SmartMQ is designed for curtain and blind retailers, installers, and franchise networks. It supports multiple user roles — sales, installer, and admin — and scales from a single-person operation to a multi-branch franchise.

Question 6

Is there a free trial?

Accepted Answer

Yes. Every SmartMQ plan includes a 30-day free trial. No credit card is required to get started.

Question 7

What happens if I go over my plan’s job limit?

Accepted Answer

You’ll see a usage warning before you hit the limit. You can upgrade your plan or, on some limits, buy an add-on pack (extra job slots or photo credits) instead of upgrading the whole account — see Team & Billing.

Question 8

Can my customers track their order without creating an account?

Accepted Answer

Yes. Quote, invoice, and order tracking links all open as clean public pages with no login or app download required — see What Your Customers See.

Question 9

What’s the difference between Sales, Installer, and Admin roles?

Accepted Answer

Sales handles leads, bookings, and quotes. Installer is the mobile, on-site view for measuring and completing jobs. Admin sees everything — team, billing, integrations, and reporting — plus everything Sales and Installer can do.

Question 10

How do I invite a new team member?

Accepted Answer

From the Team page, click Invite, enter their email, and choose a role. They’ll get an invite email and set their own password.

Question 11

Can I use the measure tool without internet on site?

Accepted Answer

Measure sheets save locally first and sync to the cloud automatically the moment you’re back in signal — you won’t lose data working in a signal-poor area.

Question 12

How do I reset my password?

Accepted Answer

Use the "Forgot password" link on the sign-in page. If you’re not sure which email your account uses, ask your account admin to check the Team page.